Frequently Asked Questions

SKIN TREATMENT BOOKINGS

1. How do I book a skin treatment?
You can easily book a treatment through our website by selecting your desired service, choosing an available date and time, and completing the booking form.

2. Can I reschedule or cancel my appointment?
Yes. You may reschedule or cancel up to 24 hours before your appointment. Please contact us via email or through your account dashboard to make changes.

3. What should I do to prepare for my appointment?
Please arrive with clean skin and avoid using any active skincare ingredients (like retinol or exfoliants) 48 hours before your treatment. Specific pre-treatment instructions may be sent to you after booking.

4. Are your skin treatments safe for sensitive skin or specific conditions?
Absolutely. Our trained professionals tailor each treatment based on your skin type and concerns. If you have specific medical conditions or allergies, please inform us during booking.

5. Where are the treatments done?
All treatments are performed in our clinic/studio (insert address or location details here), or as specified in your appointment confirmation.

6. Are deposits refundable for treatments?
No, all deposits made for treatments are non-refundable. This policy helps us reserve your appointment time and prepare the necessary resources for your treatment.

 

SKINCARE PRODUCTS

1. Are your skincare products safe for all skin types?
Our products are formulated to be gentle and effective for most skin types. However, we recommend doing a patch test before full use, especially for sensitive skin.

2. How long will it take to receive my order?
Orders are typically processed within 1–2 business days. Delivery time depends on your location but usually ranges from 3–7 business days.

3. Do you accept returns or exchanges?
Due to the nature of skincare products, we only accept returns for damaged or incorrect items. Please contact us within 7 days of receiving your order.

4. Are your products cruelty-free and vegan?
Yes. We prioritize ethical and clean formulations. Our entire skincare line is cruelty-free and most items are vegan—specifics can be found in each product description.

5. Can I use your products alongside prescription treatments?
We recommend consulting your dermatologist before combining any skincare products with prescription treatments to avoid irritation or contraindications.

 

Disclaimer

All information provided on our website is for educational and informational purposes only and is not intended as medical advice. Skin treatment results may vary depending on individual skin types and conditions. Always consult with a licensed healthcare provider or dermatologist before starting any new skincare regimen or treatment. By booking a service or purchasing our products, you acknowledge and accept this disclaimer.

• "We," "Us," "Our" refers to Skin Consult.

• "You," "Your" refers to the individual or entity using our website.

• "Products" refers to the health supplements available for purchase on our website.

1. Eligibility
   You must be at least 18 years old to purchase products from our website. By making a purchase, you confirm that you meet this age requirement.

2. Product Information
   We strive to provide accurate and up-to-date information regarding our products. However, we do not warrant that product descriptions or other content is accurate, complete, reliable, current, or error-free.

3. Health Disclaimer
   The products sold on our website are not intended to diagnose, treat, cure, or prevent any disease. Please consult with a healthcare professional before using any health supplements, especially if you are pregnant, nursing, have a medical condition, or are taking medication.

1. Order Acceptance
   All orders are subject to acceptance by us, and we will confirm such acceptance by sending you an email that confirms the order has been processed.

2. Pricing
   All prices are listed in GPB and are subject to change without notice. We reserve the right to correct any pricing errors that may occur.

3. Payment Methods
   We accept all credit cards and online payment options e.g., credit cards, PayPal

1. Subscription Services - We offer subscription services for certain products on our website, allowing you to receive regular shipments. By subscribing, you agree to pay for and receive these shipments until you cancel your subscription.

2. Subscription Cancellation - You may cancel your subscription at any time by contacting our customer service team or through your account settings on our website. Cancellations must be made at least 30 days before your next scheduled shipment to avoid being charged for that shipment.

3. Billing and Renewal - Subscription fees will be billed to the payment method you provided when signing up for the subscription. Your subscription will automatically renew at the end of each subscription period unless canceled before the renewal date. Prices for renewals are subject to change, and you will be notified of any changes in advance.

4. Modifications to Subscription - We reserve the right to modify or discontinue our subscription services at any time. If changes are made, we will provide you with notice and the opportunity to cancel your subscription if you do not agree to the changes.

5. Subscription Discounts - From time to time, we may offer discounts or promotions for our subscription services. These discounts are subject to specific terms and conditions, and we reserve the right to modify or cancel these offers at any time.   You agree to provide current, complete, and accurate purchase and account information for all purchases made on our site.

1. Shipping Policy
   We ship products world wide.. Shipping costs and delivery times may vary based on location and shipping method selected.

2. Delivery Time
   We aim to dispatch orders within 7 business days. Estimated delivery times are provided at checkout and are not guaranteed.

3. Risk of Loss
   All items purchased from our website are made pursuant to a shipment contract. We aim to ensure the item is received by the customer, if a item is lost in transit, we will endeavour a replacement as soon as possible.

1. Return Policy
   We offer a 7 day return policy for unopened and unused products. To initiate a return, please contact our customer service team.

2. Refund Process
   Once the returned product is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed and a credit will automatically be applied to your original method of payment.

1. Definition of Faulty Goods
   Goods are considered faulty if they are damaged upon arrival, do not operate as intended, or do not match the description provided on our website.

2. Reporting Faulty Goods
   If you receive a faulty product, please contact our customer service team within 14 days of delivery to report the issue. You will need to provide your order details, a description of the fault, and any relevant photos of the faulty item. Without these no refund can be provided.

3. Return and Replacement Policy for Faulty Goods
   Upon confirmation of the fault, we will provide instructions for returning the faulty product. You are entitled to a replacement or a full refund for the faulty product. We will reimburse the cost of return shipping for faulty goods.

4. Exclusions to Faulty Goods Claims
   Faulty goods claims do not cover damages caused by misuse, abuse, or accidents. Products that have been altered or modified are also excluded from faulty goods claims.

5. Resolution Timeline
   We aim to resolve all faulty goods claims within 30 days of receiving your report. If a replacement product is not available, a full refund will be issued to your original method of payment.   

6.      By adhering to these procedures, we strive to ensure customer satisfaction and rectify any issues with faulty goods efficiently.

1. Privacy
   We are committed to protecting your privacy. Please review our Privacy Policy for details on how we collect, use, and protect your information.

2. Security
   We implement industry-standard security measures to protect your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee its absolute security.