Can you treat hyperpigmentation and dark spots?

Absolutely. Treating pigmentation is one of our core specialties. We use targeted skincare, advanced treatments, and internal support strategies to achieve long-term results.

How long will it take to see results?

Results vary depending on your skin condition and consistency. Some clients see improvements within a few weeks.

Do you treat other skin conditions?

Yes, although we specialise in melasma, hyperpigmentation and anti aging, we have treatment protocols for acne, eczema, psoriasis, transdermal steroid withdrawal symptom, transdermal water loss and other inflammatory skin conditions.

Will my pigmentation come back?

Pigmentation can return if underlying triggers (like sun exposure or hormones) aren’t managed. That’s why we focus on both treatment and long-term maintenance.

Are your treatments safe?

Yes. All treatments are carried out by trained professionals using clinically approved products and protocols designed for safety and effectiveness.

Do your treatments hurt?

Most treatments are comfortable with minimal discomfort. Some may cause slight tingling or sensitivity, but we always prioritise your comfort.

Is there any downtime?

Downtime depends on the treatment. Some require no downtime, while others may involve mild redness or peeling for a few days.

How do I book an appointment?

You can book online through our website or contact us directly.

What is your cancellation policy?

We require at least 24–48 hours’ notice for cancellations or rescheduling. Late cancellations may incur a fee.

What should I do before my appointment?

Avoid active ingredients (like retinol or strong acids) for a few days prior, arrive well hydrated and with clean skin.

What should I do after my treatment?

Follow the aftercare instructions provided. This usually includes avoiding sun exposure, using gentle skincare, and staying consistent with your routine.

Do I need multiple sessions?

Most skin concerns require a course of treatments for optimal results. We’ll outline a clear plan during your consultation.

Do you offer payment plans?

We do have the option of klarna through our checkout and for product purchases, the treatments we do offer payment options through a 3rd party finance company, they will add their own additional charges for offering the instalment option.

Are treatments refundable?

Due to the nature of our services, treatments are non-refundable. However, we are committed to achieving your best possible results.

Do you offer refunds on consultation fees, booking fees or deposits?

All consultation fees, booking fees and deposits are strictly non-refundable. These are required to secure your appointment and reflect the allocation of dedicated clinical time, preparation and resources tailored to your treatment.

We understand that unexpected events may crop up and schedules change. where possible we will accommodate rescheduling requests in line with our booking terms, provided sufficient notice is given.

Can I return skincare products?

Due to hygiene and safety reasons, we do not accept returns on skincare products.

Refunds or replacements will only be considered if a product arrives damaged beyond use. In this case:

• You must provide clear proof (photos/videos) of the damage
  
• Claims must be made within 48 hours of receiving your order

We understand that damage can occasionally occur during transit and will assess each case fairly.