Shipping Policy

Last updated: 25 August 2026

Thank you for shopping with Skin Consult. We carefully prepare and package every order to ensure your products arrive safely and in excellent condition.

Order Processing

Orders are normally processed within 1–2 working days after payment has been confirmed.

Orders placed during weekends or UK bank holidays will be processed on the next available working day. Working days are Monday to Friday, excluding UK bank holidays.

During product launches, promotional periods or exceptionally busy times, order processing may take slightly longer.

United Kingdom Delivery

Standard UK delivery normally takes 2–4 working days after dispatch.

Including processing time, most UK customers should receive their order within approximately 3–6 working days from the date the order is placed.

Deliveries to Northern Ireland, the Scottish Highlands, UK islands and certain remote postcodes may require an additional 1–2 working days.

Where an express delivery option is available, the estimated delivery time will be displayed during checkout.

International Delivery

We currently offer international shipping to selected destinations.

Estimated delivery times after dispatch are:

Europe: approximately 3–7 working days.

Rest of the world: approximately 5–10 working days.

Including order processing and possible customs clearance, we recommend allowing approximately 5–10 working days for European orders and 7–14 working days for other international destinations.

International delivery estimates are not guaranteed. Customs inspections, local postal services, public holidays and circumstances outside our control may cause delays.

Shipping Charges

Available delivery methods and shipping charges will be displayed during checkout based on the delivery address, parcel weight and selected shipping service.

Any free-delivery promotion will be applied automatically when the order meets the stated promotional conditions.

Tracking Your Order

Where tracking is available, tracking information will be sent to the email address provided at checkout after the order has been dispatched.

Please allow a short period for the carrier’s tracking system to update after receiving your dispatch confirmation.

Customs Duties and Import Taxes

International orders may be subject to customs duties, import taxes, handling fees or other charges imposed by the destination country.

These charges are not included in the product price or shipping fee unless clearly stated during checkout. The customer is responsible for paying any applicable customs duties, taxes or import charges.

Customers are also responsible for checking whether the ordered products can legally be imported into their country. If an order is returned because duties were not paid or delivery was refused, any original shipping charges and return costs may be deducted from the refund where legally permitted.

Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate delivery address.

If you notice an address error, please contact us as soon as possible at info@skinconsult.info. We cannot guarantee that an address can be changed after an order has entered processing or been dispatched.

Additional delivery charges may apply if an order must be resent because an incorrect or incomplete address was provided.

Delayed or Missing Orders

Delivery dates are estimates and may occasionally be affected by courier delays, severe weather, customs processing, public holidays or other circumstances outside our reasonable control.

If your order has not arrived within the estimated delivery period, please check the tracking information and contact us at info@skinconsult.info. We will investigate the delivery with the relevant carrier.

Damaged Parcels

If your order arrives damaged, please contact us within 48 hours of delivery at info@skinconsult.info.

Please include your order number, a description of the issue and clear photographs of the outer packaging and affected products. This will help us investigate and resolve the matter promptly.

Failed Delivery or Returned Parcels

If a parcel is returned to Skin Consult because delivery was refused, the address was incorrect, customs charges were unpaid or the parcel was not collected, we will contact you to discuss redelivery or a refund.

Additional shipping charges may apply for redelivery. Any non-refundable delivery or return costs may be deducted from the refund where legally permitted.

Contact Us

If you have any questions about shipping or an existing order, please contact:

Skin Consult
Email: info@skinconsult.info